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ANPC has launched a best practice guide for online commercetranslated

July 9, 2026 · 1 min read

The National Authority for Consumer Protection (ANPC) launched the "Guide to best practices regarding the market of products and services sold online", edition 2026, developed through an inter-institutional and public-private partnership.

According to ANPC, the guide was made with the support of the National Authority for Administration and Regulation in Communications (ANCOM), the National Cyber Security Directorate (DNSC), the Romanian Association of Banks (ARB), the Romanian Association of Online Stores (ARMO) and the Consumers United Association.

"This collaboration represents an example of good institutional practices, bringing together public authorities, the financial sector, the e-commerce industry and consumer protection organizations, with the common objective of providing a unitary framework for information and guidance regarding the rights and obligations of all actors involved in online commerce," the ANPC press release states.

The guide provides legal, technical and operational information on: the European and national legislative framework applicable to online commerce; distance contracts and contracts concluded by electronic means.…

Source: Агентство Basilica (română) · Read the full story →

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💬 Comments (4) 🌐 Translate comments

Grace Davis

Sounds useful. I especially like that they brought in the banks and the cybersecurity people alongside the online shops – maybe it’ll finally cut down on those dodgy sites that vanish with your money. I might actually read the bit about distance contracts before my next order.

Anastasia Kristo

Ghidul ăsta pare practic, mai ales partea cu contractele la distanță și colaborarea cu băncile și DNSC. Poate reduce măcar o parte din site-urile care iau banii și dispar. O să încerc să-l răsfoiesc înainte de următoarea comandă online.

Milan Milošević

Bun ghid, mai ales că au băgat și băncile și DNSC-ul lângă magazinele online. Poate o să scadă măcar din site-urile alea care iau banii și dispar peste noapte. O să-l deschid și eu înainte de următoarea comandă pe net.

Emily Young

Yeah, the banks and DNSC involvement is the part that caught my eye too – hopefully it means fewer fake checkout pages. I just wish they’d put a simple checklist at the front for us regular shoppers instead of all the legal fine print first. Have you actually used their older guides before?